Morning conversations…

Yesterday morning:

RING RING… TekSavvy technical support, Nick speaking…

Hi, my DSL is flapping up and down yet again, can you run a sync test please?

Sure thing sir… yes, wow, your stats are terrible – this must be a line problem – would you like me to open a ticket with Bell?

YES – and please note that this happened for two months in the spring and they did nothing about it, and now it’s back and I WANT A TEMP LINE

Sure.. Bell should call you within 24 hours.

(grumble grumble bloody hell)

This morning:

Maptuit, Victor speaking?

Hi, this is Chris from the Bell Test Center, your ISP called about a problem with your line?

Yes, my line goes to crap everytime the weather gets cold and wet… in the spring they already determined that all my buried service wire pairs were boned but then the weather got better and the problem went away – I WANT A TEMP LINE

Well, it looks like there’s a ground fault on your line sir, shall I send a tech out?

I KNOW I WANT A TEMP

Does tomorrow morning work for you?

YES AND THE TECH BETTER GIVE ME A SODDING TEMP LINE

 

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One reply


  1. I have done the job of both dispatch for technicians in the states (AT&T Broadband) and DSL Tech Support for MTS in Winnipeg.. Unfortunately, there is no clear and definite reason that can be determined over the phone when it comes to line issues. The first recourse should be to check the lines from the house to the pole.. after that is done.. chances are the line cards at the DSLAM and POP are going to be checked.. further examination of the lines from the pole to the DSLAM are not usually checked for quite a while.. unfortunate, but true.. seeing as the majority of the issues are caused by these archaic copper strands.

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